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Need Help Right Now?

Don't worry - we're here to help you immediately. Choose how you'd like to get support:

Call Now

Speak directly with a tech specialist right away

Usually available immediately
Call (800) 374-3635

Video Call

See and share your screen with a specialist

2-5 minute wait time
Start Video Call

Live Chat

Type your questions to get quick help

1-3 minute response time
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Support Hours

Phone & Video Support

Monday - Friday: 7:00 AM - 9:00 PM
Saturday - Sunday: 9:00 AM - 7:00 PM
● We're available now!

Emergency Support

24/7 for urgent technical issues
Always available for device problems
Call anytime for emergencies

Try These Quick Fixes First

My device won't turn on

  1. 1Check if it's plugged in properly
  2. 2Try a different power outlet
  3. 3Look for any indicator lights
  4. 4If still not working, call us immediately

I can't connect to the internet

  1. 1Check if your WiFi router is plugged in
  2. 2Look for blinking lights on the router
  3. 3Try turning the router off and on again
  4. 4Wait 2 minutes, then try connecting

My screen is frozen

  1. 1Try pressing and holding the power button for 10 seconds
  2. 2Wait a moment, then turn it back on
  3. 3If it's still frozen, don't worry - call us

Still Having Trouble?

Don't worry at all - that's exactly what we're here for!

Call Now

No question is too small - we're patient and here to help!